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Service Design definition #1,145

I’ve been at the Webstock conference today. At the often asked question “what do you do” (that I equally asked with gay abandon) I answered “service design”. To the slightly blank eye-squinting...

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Service Design definition #1,146 and #1,147

Tweeted this morning: @designthinkers Service Design = arranging & designing the collaboration between service provider & end-user using a mix of business & creative expertise Challenge...

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Ideas and insights and concepts, oh my

I recently re-discovered this basic diagram I did a few years back entitled, ‘Solving the problem by moving from ideas through concepts to solution’. The audience was new/entry-level design staff and...

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I heart frameworks

My most popular post is about customer experience maps – it gets about 50 hits a day (I’m blogging plankton in the scheme of things so 50 is a lot for me). I’m chuffed about that because maps and...

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Emergence: revelations, percolations, bunnies & unicorns

There are three notions my design mind oft returns to: ‘Time’ in the service design context – time taken, time spent, time saved (both from the design process and within the delivery of a service)...

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Collaboration – that’s the name of the game

Oh, no wait – that’s multiplication. But in a funny way, it still works. Cue quote: “The range of our collective vision is far greater when individual insights become one” Andrew Carnegie. Amen Andy....

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I don’t need a vacation, I just needed my vocation re-energised

Yesterday* something great happened that reminded me why being a designer is my vocation, not my job. A colleague in Washington DC, Leslie Tergas, attended the Transform 2011 Conference at Mayo. She...

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Schrödinger’s cat or: how observation causing nature to collapse is good...

I just watched this video by Henry Reich from MinutePhysics* and: Discovered why I’ve struggled to write my all encompassing seminal infodesigngraphatainment post I’ve wanted to write ever since I...

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Businessifying Design (Whating the what?)

NB: A version of this post, written with Justin Barrie, is also published at DMA/We Think I recently saw ‘Design the New Business’ I’d heard about the movie for many months and finally had the...

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What has two thumbs (down) and doesn’t care

This designer! I recently saw Design & Thinking, the movie. Warning: if your life changed from seeing this movie don’t read on. My life didn’t change. In fact, I’ll never get those 75 minutes back....

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Six Principles of Principles

I love a good principle. They’re fundamental in nature. Sometimes simple, often deep. They guide behaviour. They help make decisions in the complex world of multiple decisions required. They’re better...

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